WebstaurantStore
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
WebstaurantStore Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WebstaurantStore has 2.7 star rating based on 252 customer reviews. Consumers are mostly neutral.
68% of users would likely recommend WebstaurantStore to a friend or colleague.
- Rating Distribution
Pros: Wide variety of products, Easy to use website and fast delivery, Fast delivery.
Cons: Poor customer service, Lack of taking any resposibility, Absolute failure to remedy situation.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WebstaurantStore has 2.7 star rating based on 252 customer reviews. Consumers are mostly neutral.
68% of users would likely recommend WebstaurantStore to a friend or colleague.
- Rating Distribution
Pros: Wide variety of products, Easy to use website and fast delivery, Fast delivery.
Cons: Poor customer service, Lack of taking any resposibility, Absolute failure to remedy situation.Recent recommendations regarding this business are as follows: "Great customer service.", "Avoid this company.", "Buy from sam's or Costco. just better customer service.", "NEVER BUY HERE", "Let’s see".
Most users ask WebstaurantStore for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top WebstaurantStore Reviews
"Missing 2 products"
The missing items were shipped from a different location and have now been delivered. The customer service representative was professional, polite and had all...
"Given no date for delivery"
Never received an email, and no tracking number. It is very hard to talk to anyone because all you have to choose from his email or a bot that answers you back...
Mount Laurel, New Jersey
Unable to return a defective and damaged clock radio
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: No offer to replace item damaged due to inadequate packaging
- Looks like they sell premium products
- Shipper known to damage products not adequately protected
Preferred solution: I want what they agreed to, which was a 30% refund.
User's recommendation: Find a store with better policies when problems arise.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HORRIBLE SCAM
HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product.
Had to dispute the charge with my bank to get any resolution. ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!
Order: xxxx3016
Item: Regency work table 36x72
Description: ships in 1 business day for Plus members. I am a Plus member.
(WAScancelled!)
Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.
1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but kindly informed It is in stock and ready to ship in our warehouse.
3.
As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.
This company is a complete scam. They do not supply the products they claim or advertise on their website.
They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.
Avoid this place at yours and your bank accounts peril!!
- Scam
User's recommendation: NEVER BUY HERE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lincoln, Nebraska
Missing 2 products
User's recommendation: Great customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Guediawaye, Dakar
I want my money back
User's recommendation: I would never recommend this company
I have never dealt with an online company that made returns so hard
Even if the product is consumable, most companies would still allow for returns and just destroy the product. Even Walmart, SAM's, or Costco allow for returns of products that are consumable, they just destroy the product rather than resale it.
Customer service is not a priority for this company. The person I talked with finally gave me a 20% refund but after I basically said that I was going to contact BBB about their lack of support.
But I still have a product that I don't need because it was not what I expected. I never asked to return what I opened, I only asked to return what I have not even opened the box for.
- Wide variety of products
- Horrible customer service
- Horrible return policy
- Slow shipping
Preferred solution: Full refund
User's recommendation: Buy from sam's or Costco... just better customer service.
Given no date for delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Resolved: Order related
Company fixed the issue and I have been provided with apology. It was cosmetic damages
User's recommendation: Let’s see
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Order related
Hey Being a first time customer at Webstaurantstore with the great prices, I said, this could be a good thing now when I thought it couldnt get any worse with my experience for the first time with Webstrauntstore even though they chose FedEx to send my product after big miscommunication the second attempt and being a pissed off customer now I physically have to go to FedEx location and pick up this piece myself. I dont really need this crap but still going to try to give them the benefit (that is WebstaurantStore ) ill find out when I pick it up this Friday from FedEx store location if the product came in OK?
So far not so happy custome
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order related
- Nobody live with a pulse to talk to
- Nobody live with the pulse to talk to
Preferred solution: Deliver product or service ordered
User's recommendation: Let’s see
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Messed up the order
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great customer service
- Great products and good cost
Preferred solution: Deliver product or service ordered
User's recommendation: Great customer service. Found number easily through pussed consumer.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Subscription of 99$ I overlooked and never used.
- Good product
- Subscription fee of 99 dollarz monthly
Preferred solution: Full refund
User's recommendation: Beware of subscription fee!!
Chicago, Illinois
Order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dawson, Georgia
Excessive ship time/refused a refund
User's recommendation: Beware!!! Go elsewhere to purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Slow shipping
Preferred solution: Price reduction
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